ID Verification platform redesign

A complete end-to-end redesign of an internal B2B SaaS dashboard for FraudFighter™, a fraud prevention company providing identity authentication and counterfeit detection solutions to banks, retailers, and governments since 2000. Their platform had grown organically over years into a fractured mix of features, resulting in inconsistent navigation and usability issues. I was brought in to lead the entire UX and UI redesign process: reviewing the existing experience, plotting new user journeys and sitemaps, and producing wireframes and high-fidelity prototypes grounded in real user needs. The goal was to transform an overly complex internal tool into a clean, intuitive interface tailored for fraud analysts—streamlining complex workflows while improving data clarity and operational efficiency.